Safe Holiday Hotel Palace Bormio

We want your holiday to be pleasant, relaxing and above all safe, even in such extraordinary times as these. We will offer you the same warm welcome as ever, just with a few extra precautions.

What will happen at check in and check out?

Unfortunately this year we will have to dispense with handshakes and hugs, but you will receive the usual warm smile ?

Our lobby is very large, so it will be easy to maintain your distance from others and there will be a hand sanitiser dispenser at reception.

We will be on hand as ever to assist you in any way possible during your stay, while respecting regulations.

You can check in quickly by leaving your documents at reception, or sending your details ahead by email.

At check out you can ask to receive your bill via email and let us know your credit card details for us to charge it.

What will happen at mealtimes?

At the entrance to the dining room there will be a hand sanitiser dispenser available. We would like our guests to be able to serve themselves at the buffet, so there will be a plexiglass guard in place to protect it. If this is not possible guests will be required to wear a mask.
Room service will be available for those who prefer to eat breakfast and dinner in their room.
There will be a menu at every table, to avoid it being passed around.

How will rooms be cleaned?

Hygiene and cleanliness have always been extremely important to us and we are putting in place further measures to guarantee the safety of our guests and staff. Rooms and bathrooms will be sanitised with anti-viral products and cleaning cloths will be changed for each room. Particular attention will be paid to objects that are touched frequently like door handles, TV remotes, lift buttons etc.

Can we have a family holiday?

Of course! Families that live together can continue to do so on holiday. They can dine together and take the same lift.

Can we use the swimming pool and the Wellness & Beauty centre?

It is possible to access the Wellness & Beauty center by appointment only. The swimming pool is accessible with limited access, preferring the booking method.

Can we go on excursions and day trips?

No problem! The mountains and their wide open spaces mean you can move around in complete freedom. You can order a packed lunch the night before at reception. If you wish to have lunch at a mountain restaurant we recommend booking in advance. Some will offer take away lunches, we will find out more in the next few weeks.

When will you reopen?

We plan to reopen on 18th June

Guest responsibilities

In order for our measures to be effective, we need your help. In case of symptoms, even mild, please phone reception who will take all necessary measures. Regarding your daily routine, as we are all by now aware, it is necessary to frequently wash your hands and wear a mask (at least when around other people). We kindly ask you to maintain your distance from other people (for example at the buffet) and not to use the lift with other people who are not in your room / family.